1. What escrow means at ITD
When you book a session, you pay ITD, not the coach directly. ITD holds the amount in escrow: it is reserved for that booking and is not paid to the coach until the session has taken place. If the session does not happen because of the coach or the platform, you get the money back.
"Escrow" is the name we use for this payment protection. It is ITD's own holding process, not a bank escrow account or a deposit, and it earns no interest.
2. Step by step
| Step | What happens to your money |
|---|---|
| 1. You book and pay | You pay the fee shown at checkout by UPI, card, net banking (Cashfree Payments), international card (Stripe, where available) or your ITD wallet. The amount is held in escrow for this booking. |
| 2. Coach accepts | The coach confirms the booking. If the coach declines, or has not accepted by the start time, you get a full refund automatically. |
| 3. Session takes place | You meet on a live video call. At the end, you give the coach your session completion code (shown in your booking). The coach enters it to confirm the session. |
| 4. Coach is paid | Only then is the money released from escrow: the coach's earnings, minus the ITD platform commission, are added to the coach's ITD balance, which they withdraw to their bank after verification. |
| If something goes wrong | If the coach does not join, or the session cannot take place because of a verified platform fault, the escrowed amount is refunded to you. Disputes are reviewed by ITD using the session records before any money is released. |
3. The ITD wallet
- You can add money to your wallet by card, UPI or net banking. You pay in Indian Rupees. The balance is shown in rupees; it is recorded in US Dollars, so the rupee figure can move slightly with the exchange rate.
- Use the wallet to pay for sessions and ITD Shop orders. Refunds for wallet payments go back to the wallet instantly.
- Your wallet statement in the app shows every top-up, payment and refund.
4. Our payment partners
Payments are processed by regulated payment providers: Cashfree Payments (India: UPI, cards, net banking, wallets) and Stripe (international cards, where available). Your card, UPI and bank details go directly to them over an encrypted connection. ITD never sees or stores your full card number, CVV, UPI PIN or OTP.
5. ITD Shop payments
Shop orders are paid in full at checkout (Cashfree Payments, Stripe or wallet). Stock is reserved when you place the order; unpaid orders are cancelled after 30 minutes. Cancellations and refunds follow the Cancellation & Refund Policy, and delivery follows the Shipping & Delivery Policy.
6. Questions
Email support@itdconnect.com with your booking or order number.
Last updated: 29 October 2026